RateURVisit is a multi-channel feedback management platform developed to gather, organize and present customer satisfaction based on most recent store visit/usage. The customer experience could either be Eat-in, Take away, Drive-Thru, Delivery etc.
Customer satisfaction is assessed across specific touch points:Wait Time, Cleanliness, Quality, Taste, Accuracy, Staff Friendliness, Health & Well being and Delivery Process.
The RateURVisit Survey is a convenient way to collect feedback from customers. It is designed and developed taking into account the key objective of engaging the customer during or post their brand experience.
The GCM tracks and manages complaints (customer feedback survey that received a low score rating of 1 or 2 on any of the key attributes.
Email notifications are sent to the store manager of the restaurant and the Ops team real-time as these addressable feedback are sent by customers to the platform.
Redflag Alerts 
Real-time Resolution Tracking 
GCM Ready The essential objective driving the dashboard design is to gain quick and easy access to essential customer feedback insights.
This area displays the dashboard data results generated by navigating through the different key assessment areas and data filters, as requested by the user.
shows importance of each issue i.e. share of issue.
based on Overall Satisfaction and NPS rankings
positive and negative feedback is transmitted to the dashboard real-time. This can be viewed either as a Word Cloud or List
Word Cloud Text Analytics
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Questions? Email us at support@rateurvisit.com.
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